Refunds Policy

Returns Policy

We are confident you will be happy with your purchase, but should  you want to return any item bought from us, we will offer you an exchange or refund excluding any postage incurred. Items must be returned to us in a  good and saleable condition, in their original packaging within 14 days of receipt. Customers are responsible for their own postage unless the item is faulty or a mistake has been made by us. Please email us your reason for return, order number and description, prior to sending back the item. 

Please note we are not liable for any packages lost in the post, and therefore suggest you return your item using a trackable method such as the Royal Mail recorded delivery.

Returned products should be sent to this address:

96 Vale Road, Haywards Heath, West Sussex, RH16 4JS 

Non Delivered Goods

We cannot be held responsible for problems caused by inaccurate delivery information supplied to us or for any delay caused by Royal Mail.

Any items returned to us by Royal Mail due to an incorrect address from the customer and requires re-posting, will be charged to the customer (both Royal Mail return charge and our re-posting charge) or if a refund is required this will be refunded minus any costs incurred.

If your order has not been delivered, we reserve the right  to ask you to wait 14 working days before we re-dispatch the goods.

We reserve the right to charge for re-delivery if the package was not collected or if a re-delivery was not arranged by you on receipt of a card from Royal Mail.  

Payment

The Victorian Geek is a secure shopping site and accepts payments through our secure payment processing Paypal.  A Paypal
account is, therefore, needed to purchase.
 Please note that we are unable to send an order out until payment has been received and has cleared.

Products will nornmally be posted within 24 hours of cleared funds except weekends and are sent out by Royal Mail 1st or 2nd Class.

Items should be with you within 3-5 working days unless specified. However, we cannot be held responsible for any delays by Royal Mail.

We will keep you informed throughout the process by email so you will know when your purchase has been despatched.