Terms & Conditions

GDPR 

 

This privacy policy sets out how The Victorian Geek uses and protects any information that you give The Victorian Geek when you use this website.  The Victorian Geek is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can e assured that it will only be used in accordance with this privacy statement.  The Victorian Geek may change this policy from time to time by updated this page.  You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

 

We may collect the following information

 

  • Name
  • IP address
  • Contact information including email address
  • Demographic information such as postcode

 

What we do with the information we collect

 

We require this information to post your orders

 

We will only disclose the address details with 3rd party couriers for the sole purpose of delivery of goods.

 

Security

 

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

 

A cookie is small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. 

Promotions

promotional codes distributed at events are given on the understanding that the offer will last as long as stocks last, and or 6months from the date of the event at which the flyer was distributed (whichever comes soonest). The value of the gift will be based upon the recommended retail price for the item(s). 

Returns Policy

We are confident you will be happy with your purchase, but should  you want to return any item bought from us, we will offer you an exchange or refund excluding any postage incurred. Items must be returned to us in a  good and saleable condition, in their original packaging within 14 days of receipt. Customers are responsible for their own postage unless the item is faulty or a mistake has been made by us. Please email us your reason for return, order number and description, prior to sending back the item. 

Please note we are not liable for any packages lost in the post, and therefore suggest you return your item using a trackable method such as the Royal Mail recorded delivery.

Returned products should be sent to this address:

37 Twyford Gardens, Worthing, West Sussex, BN13 2NR

Non Delivered Goods

We cannot be held responsible for problems caused by inaccurate delivery information supplied to us or for any delay caused by Royal Mail.

Any items returned to us by Royal Mail due to an incorrect address from the customer and requires re-posting, will be charged to the customer (both Royal Mail return charge and our re-posting charge) or if a refund is required this will be refunded minus any costs incurred.

If your order has not been delivered, we reserve the right  to ask you to wait 14 working days before we re-dispatch the goods.

We reserve the right to charge for re-delivery if the package was not collected or if a re-delivery was not arranged by you on receipt of a card from Royal Mail.  

Payment

The Victorian Geek is a secure shopping site and accepts payments through our secure payment processing Paypal.  A Paypal
account is, therefore, needed to purchase.
 Please note that we are unable to send an order out until payment has been received and has cleared.

Products will nornmally be posted within 24 hours of cleared funds except weekends and are sent out by Royal Mail 1st or 2nd Class.

Items should be with you within 3-5 working days unless specified. However, we cannot be held responsible for any delays by Royal Mail.

We will keep you informed throughout the process by email so you will know when your purchase has been despatched.